Frequently Asked Question
MICA Frequently Asked Question
Everything you need before you order — and what to do if something isn't right.
SIZING & FIT
Measure your foot from heel to longest toe in centimetres, standing up, at the end of the day when your feet are at their largest. Then match that measurement to the chart below.
Go by the centimetre length, not the EU number.
Odette & Jolene
|
Size |
36/37 |
38 |
39 |
40/41 |
LENGTH |
22.5 cm |
23 cm |
24 cm |
24.5 cm |
|---|
Zola
|
Size |
36/37 |
38 |
39 |
40/41 |
LENGTH |
23 cm |
23.5 cm |
24.5 cm |
25.5 cm |
|---|
Please read this before ordering Zola
Zola runs longer than Odette and Jolene at the same size label. A size 38 in Zola is 23.5 cm. A size 38 in Odette is 23 cm.
If you already own an Odette or a Jolene, do not assume the same number will fit you in Zola. Check the centimetre length first.
Zola. It sits on a wider last, and the woven upper flexes across the broadest part of your foot instead of pressing against it. If you normally size up just to get room across the toes, start with Zola in your true length
MATERIALS & CARE
PVC jelly — lightweight, water-resistant, and easy to clean.
Yes. All MICA products are made from halal-certified PVC jelly.
It means the materials and the production process have been audited and certified — confirming there are no non-halal animal-derived components in the product or in how it is made. For footwear this matters most as an assurance about materials and processing agents.
Yes. Every bloom is made by hand, in small batches. Slight variation between pieces is a natural result of handwork — it isn't a defect, and it's the reason no two are quite identical.
Yes. Because they're made by hand a few at a time, designs run out. Once a design is finished, it's rarely made again.
- Wipe with a soft, damp cloth and a little mild soap
- Air-dry away from direct sunlight and heat — PVC can warp
- No machine washing, no solvents or harsh cleaners
- Remove accessories before cleaning
- Store away from prolonged direct sun
Yes. PVC handles water without damage. Just dry them away from direct heat afterwards.
ACCESSORIES
If you're buying a set, yes — the accessories come in the box, ready for you to place them yourself.
Every set is listed with both the shoe and the accessory named together, so you'll always know which one you're looking at. Anything listed under the shoe name on its own is the plain shoe.
Yes. Every MICA style is available as a plain pair, without accessories. Start there and add blooms later, or keep it clean — both are the shoe as we designed it.
Every bloom has a small button on the back. Slip the button into any of the openings in the shoe, and it holds. To take it off, ease it back out.
No tools, no glue, nothing permanent. Move a bloom to a different opening, swap it for another, or take it off entirely and wear the shoe plain — the openings are part of the design, so an empty one looks exactly as it should.
Yes — every bloom fits every MICA shoe. The button seats into the openings on Odette, Jolene and Zola alike, so nothing you buy is locked to one pair.
It's worth saying plainly what that means: one bloom moves across your whole MICA collection. Buy a second and you've changed every pair you own, not one of them.
As often as you like. The blooms are made to be moved — that's the whole idea. Wear one design today, another tomorrow, or none at all.
One thing to keep in mind: if you're still inside your 14-day exchange window and think you might send the pair back, go easy. Shoes need to be unworn and undamaged to qualify for an exchange, so it's worth settling on your size first and playing with the blooms afterwards.
ORDERS & SHIPPING
Monday to Friday, excluding public holidays.
We ship within 24 working hours of receiving your order.
Orders placed on a weekend or a public holiday are processed on the next working day.
Anywhere in Indonesia — every province, from Sabang to Merauke.
We don't ship internationally at the moment.
Shipping is charged at standard JNE rates, calculated by destination and parcel weight. Your exact cost is shown at checkout before you pay, so there's nothing added afterwards.
Once your payment clears and your parcel is on its way, we'll email you a JNE tracking number. You can follow it at jne.co.id or in the JNE app.
If it hasn't arrived, check your spam and promotions folders first — and if it still isn't there, message us and we'll send it straight over.
EXCHANGES & RETURNS
Yes. If the size isn't right, you can exchange for a different size — provided the shoes are unworn and undamaged, and you contact us within 14 days of receiving your order.
One size exchange per order.
- Soles clean and free of scratches — not worn outdoors
- No creasing or fold marks from wear
- Tags and box intact and undamaged
An unboxing video in a single unbroken take — from the sealed parcel through to the product clearly visible, with no cuts or pauses.
We can't process defect or wrong-item claims without it, so please film every MICA parcel as you open it.
- Items marked SALE FINAL — unless there is a production defect
- Accessories sold separately that have been attached and removed repeatedly
- Anything worn outdoors
- Message us on WhatsApp with: Order Number + Type of Claim + supporting photos or video
- We verify within 1 × 24 hours (working days)
- If approved, send the item back and share the tracking number with us
- Your exchange is despatched — or your refund processed — within 2–5 working days of us receiving the item and completing inspection
- Refunds are returned to your original account or payment method
CONTACT US
WhatsApp & Phone : +62 821 3022 4108
Email : cs@mica.co.id
Hours : Monday to Friday, 8.30am – 5.00pm WIB
Address
Jl. Vikamas Selatan I No. 28G
Kapuk Muara, Kec. Penjaringan
Jakarta Utara, DKI Jakarta 14460