Last Updated: July 18, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return in accordance with the policy below.

Return Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, accessories, and documentation.
  • Show no signs of wear, dirt, stains, odors, or damage.
  • Be accompanied by a valid order number or proof of purchase.

For hygiene and quality reasons, we reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been worn or used outdoors.
  • Items with missing tags, damaged packaging, or altered in any way.
  • Clearance, final sale, or promotional items marked as non-returnable.
  • Gift cards.
  • Customized or personalized products.

Exchanges

If you need a different size or color, you may request an exchange subject to product availability. If the requested item is unavailable, a refund or store credit may be offered in accordance with this policy.

Return Process

To initiate a return:

  1. Contact our customer support team with your order number and reason for the return.
  2. Wait for return authorization and shipping instructions.
  3. Securely pack the item in its original packaging.
  4. Ship the package using a trackable shipping service.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Inspection & Refunds

Once your return is received, we will inspect the item within 1 × 24 hours (working days).

If approved, your refund will be processed to the original payment method. Depending on your payment provider, refunds may take 2–5 business days to appear in your account.

If your return is rejected, the item may be shipped back to you at your expense.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery. Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund if the claim is approved.

International Orders

Customers are responsible for any customs duties, taxes, or import fees imposed by their destination country. These charges are non-refundable.

Return shipping costs for international orders are the responsibility of the customer unless the return is due to our error.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team through our Contact Us page or by email.